Online Strategies to Promote Business Goals

Posts in category Carpe Diem!


User Readiness Resources

program toolkits

Program Toolkits include the tools to effect greater awareness, ground swell, sales, adoption, user productivity, and just-in-time support for your product or service.
User Readiness Resources in a Program Toolkit
Use the train-the-trainer videos to provide guidance on how to use and make the most of Program Toolkit resources.
User Training
User training videos are available. These can be used in addition to or in lieu of in-house presentations. These videos provide just in time instruction and information.
toolkit tipsheets
Give these to your user community on Day 1 to help them get started.
toolkit email
Send these email messages to your users (on Day T-10, T-5, Day 1, and Weeks 1, 2, 3, 4, and 6) to provide helpful tips as well as support and reassurance.
toolkit posters
Display these in public places to announce your rollout and to generate groundswell to boost the momentum.
toolkit guides
If you need in-house or webinar presentations, you can rely on these scripts and decks for sessions of 20 minutes each or less.
Product marketing, sales, training, and support teams share a number of dependencies with regard to their success in promoting and supporting a product or service.
The marketing and sales teams must become knowledgeable of a new product or service before they can successfully promote and sell it. In the marketing and sales process, these teams must be able to assure clients that their workforce will be readily able to adopt a product or service, and that effective training and support is available. Clients must believe that a product or service can be readily adopted and that their workforce will quickly become efficient with it. Clients must also regard product or service training and support as capable and robust. And the training and support departments must be empowered with the tools to support your teams and your clients.
A Program Toolkit is unique in that it is cohesive.
A Toolkit consists of a number of components designed to work together and compliment one another. It may include but not be limited to such components as:
  • train-the-trainer videos about how to use the various toolkit components
  • posters and flyers to promote the product
  • an email template library to announce the coming of a product, provide information during the critical rollout period and act as a mechanism to stay in contact with new users
  • a training toolkit consisting of slides and instructor guide or eLearning modules
  • a user tip sheet and/or job aid to enable end users ready reference to product functions
  • a quick reference guide
  • user training videos for training and just-in-time support
A Program Toolkit promotes awareness and adoption of your product or service and reduces the often overwhelming demands of rolling out a new offering or new version of an offering on your marketing, sales, training, and support teams.
CDT offers full services for Program Toolkit design and development. Contact us today to discuss your Program Toolkit needs.
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Responsive Web Design – Increase Mobile Traffic



Responsive Web Design allows a website to fluidly change and respond to any display size or device.

Early Experiences

Early users of smart phones and tablets were frequently frustrated when trying to view web content that was designed for computer access. Early mobile users found that web sites often took more time to load on certain devices than the users were willing to invest and when they did load, displays were incomprehensible and/or incomplete. Viewing content typically involved resizing, panning, scrolling, and frequent navigation frustrations.

To accommodate the new mobile audience, some websites developed mobile-only versions, but usually with pared down content and functionality. This was better than nothing, but not satisfying for some users and troublesome for websites trying to stay abreast with the rapidly growing choices of mobile devices.


As the prevalent method of accessing the web continues to trend toward mobile access by people on the go, websites must accommodate their users or get left behind. Most major players on the web now have sites designed with strategies that permit rapid loading on a wide variety of devices and screen sizes. Today’s users expect a good experience from any device and they may not return to sites that disappoint them.

The Responsive Design Solution

Responsive web design is an effective solution for adapting a website for today’s expanding mobile audience. A responsive design allows a website to fluidly change and respond to any display size or device.   Using fluid, proportioned based grid, the display adjusts dynamically to the viewing environment, changing the layout and sizing without compromising quality or reading ease.

Compare this sample website displayed on a computer monitor to the fluidly redisplayed view on a smart phone.

responsive browser view

Page viewed on a larger device

responsive mobile view

Page viewed on a smaller device

Thanks to a responsive web design, drastically different devices can enjoy a quality experience, without sacrificing content, load time or visual clarity.

To discuss how a responsive design can help you to reach a wider mobile audience, email CDT Micrographics or call us at (603) 778-6140.


Customized eLearning on a Budget


Not every training need has or warrants a budget for the development of custom eLearning. It can therefore make economic sense to use off-the-shelf training for basic needs, reserving training budgets for topics that are more complex, proprietary or mission critical.

Customizing Off-the-Shelf Training

BudgetingThere is a middle ground that helps to stretch your training budget further: Customization of off-the-shelf training can meet the needs of eLearning on a budget. This approach results in training that is more tailored to your needs than an out-of-the-box course, and it is faster and costs less than custom development. Not all eLearning vendors will accommodate this niche, but some will.

Customization of a course makes it more relevant, increasing its effectiveness. Here are some ways courses can be tailored to your company’s needs.

  • Add Company Specific Examples
You can ramp up the relevance to your audience by adding company specific examples of critical points. This can be done by adding links or additional screens. Examples can show learners specific ways a point applies to their job or to your facility.
  • Link Company Policies and Procedures
Your company’s policies and procedures can be linked to relevant content or appended as course resources. In addition, you can remind employees where to find these resources on the job.
  • Add Company Specific Exercises
Consider adding exercises that address your company specific additions.
  • Add Relevant Visuals
Company specific photographs or other visuals can replace existing visuals or be linked in as specific examples. This can reinforce your branding or simply make examples more relevant.
  • Add Your Branding
By adding your branding you are emphasizing the importance of the subject to your company. This can encourage learners to take the subject more seriously or to take pride in their workplace.
Which Courses Are Good Candidates?

Look for courses that are well structured with clearly defined objectives. This will aid you and the vendor company in identifying where tailoring is appropriate. The course outline that the vendor has already prepared will be a useful tool. Then, ask the vendor if they are willing to customize. One vendor that offers this option is CDT Micrographics. Check out off-the-shelf courses at CDTLearning.

For more information, contact

CDT MicroGraphics, Inc.

(603) 778-6140

Free Workplace Violence Awareness Course

Workplace Violence Training Deficit

According to OSHA, more than 2 million American workers are victims of workplace violence each year. Unfortunately, many more cases go unreported. Workplace violence can strike anywhere, anytime, and no one is immune.

Workplace ViolenceFlip on the television, turn on the radio, pick up a newspaper, or open your favorite digital news app. Every day in the United States, an average of two people are killed and 87 are injured due to workplace violence, according to a report published by the U.S. Bureau of Labor Statistics.

While some workplace tragedies become the focus of local and even national headlines, there are thousands of incidents that go unreported by the media. Not only do these incidents directly impact the victims and their families, but there is a significant burden placed on co-workers and ultimately the businesses where they occur.

70% of WorkplacesOne of the most important steps an employer can take to reduce workplace violence is to train their workforce about workplace violence prevention. However, the National Institute for Occupational Safety & Health (NIOSH) reported that 70 percent of workplaces do not have a formal program or policy to address workplace violence. Proactive preparedness is essential given that workplace violence can strike anywhere at anytime.

With proper training, employees are more apt to:

  • Recognize potential threats of workplace violence
  • Respond appropriately and in a timely manner
  • Act to increase chances of survival
  • Take advantage of available safeguards
  • Minimize risk to others

Implement Workplace Violence Training Today

To help employers and employees become more knowledgeable of and prepared for this potential threat, CDT MicroGraphics is offering its Workplace Violence eLearning Course to companies and individuals at no cost, for a limited time.

For more information about this course, please view our course description and outline.

To access this course, please go to CDTLearning, then either sign in or register for a new account to gain immediate access.

Workforce Training Documentation

If documented workforce training would benefit your Company, please contact us and we will provide documentation of your employees’ training activity, also at no cost.




Put Infographics to Work for You

13 Reasons Why Your Brain Craves Infographics

What is an infographic? It is a visual depiction of data or information that conveys its message clearly and quickly in a creative way. It is often poster-like, relying on images more than words, and has an intuitive flow.

The growth and success of infographics in recent years can be attributed, among other things, to two important facts. First, in today’s world we are inundated with information. Second, the majority of us are visual learners. By presenting information visually in an appealing way, infographics have advantages over text and traditional graph presentations.

One of my favorite examples is 13 Reasons Why Your Brain Craves Infographics designed by Neomam Studios.

13 Reasons Why Your Brain Craves Infographics

Click the image to go to a full version of the infographic

Not only is it a good example of a successful infographic, but it happens to be instructive about infographics. “Thirteen Reasons” was selected by as one of the Top 10 Best Infographics of 2013.

It fits my criteria for a successful infographic, namely it:

  • Captures your attention
  • Quickly and clearly makes its point(s)
  • Presents facts and data fairly and accurately
  • Holds your attention through the entire message
  • Is share worthy & easy to share

Let’s look at each criterion.

Captures Your Attention. To draw attention, the infographic needs to be attractive and/or unique in its context. If in a predominantly text environment, the mere fact of using one or more colorful images may be enough to draw attention. If competing with other graphics or infographics, its clarity or simplicity may give it an advantage. Is there consistency in elements such as graphic style, color scheme, and use of type? Consistency can simplify a presentation, making it more appealing.

Makes Its Point(s) Quickly and Clearly. The elements used should help the reader not only understand but also visualize the data. Visualization not only speeds comprehension but aids with retention. The use of images and text should support each other. While the graphics typically convey the big picture, they may need to be refined by text to set up the context or pinpoint precise details. Consistency, mentioned previously, plays a role in helping the various elements to do their job efficiently.

Presents Facts and Data Fairly and Accurately. In my mind, a good infographic represents the facts fairly, without distortion. It also reveals the source of data or facts to the reader. After all, credibility is important for success.

Holds Your Attention. To be successful, the infographic must hold the reader’s attention until the message is extracted. To do that, it must be engaging. If you want to keep the readers to the end, it cannot be too complex or unduly lengthy.

Share-worthy and Easy to Share. While an infographic can be successful if just one reader gets the message, some use infographics for their potential to be shared. If you’ve done well with the previous criteria, it is likely that your infographic will be considered worthy of sharing. You can make it easy to share by providing share buttons.

Free Tools to Create Your Own Infographic

If you want to try your hand at creating your own infographics, there are tools available for free. Even the fee versions of these tools are a lot cheaper than buying high-end infographic software or hiring an expert. These are only a few of them: is an online application for building infographics and data visualizations from pre-designed themes or from a blank canvas. Customization is done by dragging and dropping selected design elements. provides a library of graphic elements that you can drag onto your canvas. You can also upload your own graphics. You are able to add and edit text of different styles, colors and sizes to your project. When your project is ready, you can download and save it as one of several formats. has been praised for its intuitive design and ease of use. is an online tool for creating interactive charts, graphs and infographics. The infographics are created from pre-designed color schemes. You can add text, photos, graphics, charts, maps, or videos to your projects, too. With the free version you have some options for sharing your projects on social media, but downloads require an upgrade to the Pro version for a fee.
Piktochart allows you to create projects in these formats: Infographic, Report, Banner and Presentation. Within each format you can select from a number of predesigned editable templates or create your own from scratch. You can add photos or graphics, text, backgrounds, charts, lines, maps, or videos. You can select images from a Piktochart collection (which are rather limited in the free version) or upload your own graphics. You are able to download your Piktochart project but you need the Pro version if you want to option to remove the Piktochart watermark. All in all, this tool provides a good deal of design flexibility.
Visme (formerly EWC Presenter) is now in Beta release. It is an online application for building infographics, presentations and other interactive content. It offers an extensive selection of images and other assets to add to your project. You can download or share your project. Visme comes in the Basic version which is free but it will include Visme branding. There are two levels of upgrade versions which allow you to use your project without the Visme branding. The upgrades allow you to build more projects and offer more options for format, more storage capacity, and other options.
Why not try one or more?

Reduce Workplace Violence

Workplace Violence

Workplace violence is a serious occupational hazard that concerns all of us. It is the fourth leading cause of occupational deaths in the United States.

Workplace ViolenceTwo of the most important steps an employer can take to reduce workplace violence are to (1) adopt a zero tolerance policy towards violence and (2) train the workforce about workplace violence prevention.

With proper training, employees are more apt to:

  • Recognize potential threats of workplace violence
  • Respond appropriately and in a timely manner
  • Act to increase chances of survival
  • Take advantage of available safeguards
  • Minimize risk to others

An article in the FBI Law Enforcement Bulletin titled “Workplace Violence Prevention” [January 2011] presents the following graphic to illustrate the difference in how trained and untrained employees respond to a workplace violence incident:

training and workplace violence

Members of both groups start out with a similar reaction of startle and fear. From that point, the responses of the two groups differ. While the untrained group experiences panic that ends in helplessness, the trained group is able to muster their controlled anxiety to recall their training and then act in a way to reduce violence and maximize survival.

One of the most cost effective ways to provide training to employees is with an appropriate online eLearning course. Workplace Violence is one of the many safety courses you can learn about or preview at CDTLearning.


Should You Consider Outsourcing eLearning?

Roles in eLearning development

A number of factors impact the decision to develop eLearning in-house or to outsource to a vendor. There are many points along the continuum from in-house to outsourcing.

Even companies with in-house eLearning teams may find advantages to outsourcing some eLearning initiatives, or perhaps even particular portions of eLearning development.
In-house Development TeamGrowing and maintaining an in-house team to design and develop eLearning incurs many costs, including those involved with hiring, training and retaining a team with highly specialized skills. It involves investing in technology, software and other assets to support the team, the selection of which requires expertise in itself. Also consider ramp-up time and costs incurred during the learning/maturing cycle. In many cases, outsourcing may be more cost-effective and result in a better quality end product.

Engaging an eLearning vendor enables you to leverage their expertise and to scale your design and development capacities up or down  on short notice. When selecting a vendor, many factors need to be considered in the selection process. Beyond technical expertise and stated costs, consider how differences in location, time zone, language, and culture can increase the difficulty and expense of managing a project, and how these might impact the overall success of the final product.

Let’s first examine the various roles involved in eLearning design, development and deployment.

Roles in eLearning development

With eLearning development, there are three key roles that are typically assigned to in-house persons: the stakeholder, project manager and subject matter experts.

three key rolesThe stakeholder owns the project and gives direction for the desired outcome. This role does not require expertise in eLearning. The stakeholder may be the manager of the line of business that requests the project. The stakeholder designates a project manager who will be responsible for the detailed planning and execution, for overseeing the daily project activities and maintaining rapport with other team members. In some organizations, the Project Manager may be the stakeholder.

One or more subject matter experts (SMEs) are essential to the success of any eLearning project, and may be involved to different degrees. SMEs are individuals within the company who are specialists in subjects that are consequential to the organization. They may include those who provide other training in the desired subjects. SMEs guide the team with relevant content and information, and may ultimately be involved in approving the content.

outsourcing for expertiseThe actual eLearning design and development roles may be handled in-house or may be resources provided by an outside vendor. An advantage of outsourcing these roles is freeing your own time and resources to focus on core competencies or critical priorities.

Instructional Designers

Instructional Designers are eLearning professionals who are knowledgeable about learning theories, instructional design principles, and adult learning styles. They know how to use various components and techniques to optimize learning. They work closely with SMEs, interface and graphic designers, multimedia specialists, and the development team. The design experts provide the blueprints from which developers will build the eLearning application.

Visual Content Developers

Typically there is a team of experts who specialize in developing visual content such as the application interface and navigation, static and animated visuals, and video. They are skilled with the tools and technologies for producing instructionally effective visual components.

eLearning Developers

eLearning Developers are experienced in using standards-based authoring tools and are knowledgeable about the tools and technology available for integrating the various components of the eLearning application. eLearning Developers also contribute to identifying the best authoring environment for the project, the client, and future maintenance of the developed application.

Audio Narrators

Audio Narrators have the skills and talent to deliver narration that adds learning value to the visual content. They need to be fluent in the selected language, have comfort with the subject matter, and know how to apply appropriate modulation and nuance to enhance the listening experience. If the eLearning application needs to be localized for different audiences, skilled translators and narrators are needed for each target language.

Technology Experts

These professionals are responsible for identifying the technical requirements for development in regard to the deployment infrastructure, error-free deployment, and responsive delivery of the eLearning application. They have expertise with the industry standards and systems required for successful integration within online Learning Management Systems (LMS), online help systems and online knowledge systems.

Who should consider outsourcing what parts of eLearning efforts? Here are some examples.

Consider outsourcing eLearning design if any of these apply:

  • You have sound subject matter expertise but no experience in eLearning design.
  • You have learning design standards and a design team in place but your eLearning needs outpace your available design resources.

When outsourcing eLearning design, look for an eLearning vendor with instructional design expertise and one who understands your business, culture, and challenges.

Consider outsourcing eLearning development (or some of its components) if:

  • You lack the resources to develop a project.
  • You have a basic development team in-house but need professional visuals, interactions, or learning objects to enhance a course.
  • You have a full development team in-house but current development needs exceed your resources

Consider outsourcing LMS configuration, implementation and management if:

  • You are establishing a new LMS implementation
  • You lack the technical resources to manage the environment
  • Your LMS management and maintenance activities exceed your resources

In summary, when outsourcing all or part of your eLearning initiative, it is important to select a vendor who has the technical competence, content development experience, and instructional expertise in the principles of learning.




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Training about Sexual Harassment Makes Good Sense

Sexual Harassment Complaint

Sexual harassment claims have been on the rise not only in their numbers but in their overall costs.

Sexual Harassment Gender Graph

Sexual harassment is far too common, and it has serious consequences. Studies suggest that between 40-70% of women and 10-20% of men have experienced sexual harassment in U.S. workplaces. In recent years, the rate of complaints by men have climbed as have claims of same sex harassment. However, the majority of cases are brought by women and involve men offenders.

Sexual harassment claims account for 30% of claims filed with the EEOC. Employers can be held liable for sexual harassment that occurs in the workplace regardless of whether it involves co-employees, employees and their supervisors, or even employees and non-employees.
Awards can be in the thousands, hundreds of thousands or even millions of dollars. In addition to the awards, employers can expect to incur many other costs such as lost work or opportunities, costs of investigating and litigating claims, and attorney fees which can include reimbursing successful claimants for their attorney fees.
Sexual Harassment Complaint
Besides direct financial costs, sexual harassment erodes morale and poisons the work environment. It can lead to emotional and physical harm to those who are involved or who witness the wrongful behavior. This in turn further impacts everyone’s productivity.

Spending a fraction of these costs on training to prevent sexual harassment can be a good investment. In fact, employers cannot expect to defend against liability or mitigate punitive damages without establishing that they had a complaint procedure and provided sexual harassment prevention training to all employees. Training should instruct employees on what actions constitute sexual harassment and their right to a work environment that is free from this destructive behavior. Employees should be refreshed about the company’s complaint procedure and encouraged to use it.

CDTLearning Sexual Harassment CoursesCDT Micrographics offers effective and affordable online, instructor-led, print-based booklet, and ebook courses which can be customized to incorporate your company’s anti-harassment policy and complaint procedure:

Visit CDTLearning! Preview our courses.
View course lists, descriptions, outlines, and objectives.
Download the [Download not found]
Download the [Download not found]

Collaborate to Drive Training

Collaborate to Drive Training

Collaborate to Drive Training

Training resources stretched thin?

Why not Collaborate to Drive Training?

  • Augument in-house capabilities and resources
  • Meet peak or one-time needs
  • Establish a comprehensive training partnership

Add a responsive, cost-effective and experienced partner to your team.
CDT understands the importance of tailoring learning objectives to the outcomes you desire as well as the needs of your audience. We will collaborate with you to meet your urgent, one time, or long-term training and information delivery needs.
CDT will design, develop and deliver custom eLearning courses in highly efficient timeframes. We have resources for all aspects of custom eLearning design and development, and nearly 30 years of experience.

For more information about custom eLearning and development partnering, visit:

We’d welcome the opportunity to discuss your eLearning development needs.
Get in touch with us …

CDT MicroGraphics, Inc.
Custom eLearning Services
CDT MicroGraphics



The Role of Reusable Learning Objects

Reusable Learning Objects in Action

We discussed the role of chunking in eLearning in a recent blog posting, “How Chunking Improves eLearning” (3/26/2014). There is a particular chunking strategy that segments content into Reusable Learning Objects, also known as nuggets, chunks, information objects, reusable information objects, or sharable content objects.

What is a Reusable Learning Object (RLO)?

Reusable Learning Objects in Action

An RLO supports a single, narrowly defined learning objective that can be used for multiple learning or content sharing contexts. By its nature, an RLO is self-contained and has value independent of additional content. On the other hand, RLOs can be combined to form courses, modules, lessons, topics, online help systems, reference documents, and other aggregate knowledge solutions. The same learning objectives can be leveraged for various levels of learning, performance support, help systems, job aids, or blended learning solutions. An RLO is tagged with metadata that allows it to be located via search functionality, thereby facilitating its reusability.

Reusable Learning ObjectsA Reusable Learning Object may include content, practice and assessment, as in the model illustrated on the right.

Another approach is to have different types of learning objects share a common objective, but include different content formats.

3 Types of Learning Objects

For example, content might be included in one learning object, while practice would be included in another, and assessment in yet another. This provides greater flexibility for use in online learning verses help systems or performance support.
Kinds of Reusability
Reusability can mean adding the same content into different knowledge applications, or it can mean linking to content in a common repository. The benefit of the linking approach is that maintenance is streamlined. Only one item needs to be updated, rather than multiple instances of the item in various locations.

A Content Management System, Learning Content Management System or a Knowledge Management System can be used to manage various knowledge assets so that RLOs can be pieced together to form various types of content. In addition, some Content Management Systems provide the features of a Learning Management System (LMS), enabling them to also manage and track the progress of learners. An experienced knowledge solutions developer can guide you to a solution that will best meet your varied needs.

What Fits Your Needs?
Are RLOs always the best solution? Some points to consider include the following:
  • What is the shelf life of the content?
  • How immediate is the knowledge need or demand?
  • What is the scalability of the content? Are there small pieces that can stand on their own?
  • Are there unique audiences or applications for varied use of core content?
  • What is the location, size and function of the potential audience or user groups?
  • Would this format reach an audience that might otherwise not be reached?
  • How much of an advantage would single source management be?
Exploring these and other considerations can guide you to more efficient knowledge management and dissemination, and to a more knowledgeable and efficient workforce.

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How Chunking Improves eLearning

Chunking eLearning

Chunking is a learning strategy that is important to good eLearning design. It is used to optimize the effective use of short-term memory by grouping information.

Chunking eLearning

Chunking is based on the premise that there is a limit to how much information our working memories can process at one time. When the amount of information presented to a learner exceeds this limit, learning cannot be efficient.
Chunking theory stems back to the work of George A. Miller in the 1950’s whose studies concluded that short-term memory has a working limit of seven (plus or minus two) pieces or chunks of information.


Breaking large amounts of information into manageable groupings makes it easier for our minds to process and retain.

A Simple Illustration

Compare the ease of recalling these 11 numbers:


to the same numbers now grouped:


Beyond separating items into manageably sized groups, meaningful associations can further enhance the ability to recall and reassemble information. Compare three forms of the same list of items:
Providing a logical association for each grouping enhances the ease of learning and recalling the listed items. Associations provide a rationale that holds the items together and enhances one’s ability to retrieve the information.

Applying Chunking to eLearning

  1. Prioritize at the highest level
    The first level of chunking is what will be included in a single course or learning application. At this level, consider the background and needs of the audience, the learning goals, and the amount of time learners will have to devote to a learning session. Is there too much information for one course? What is essential to our course and what is not? Is the information sufficiently important and long or complex that you should you divide the information into several courses?
  2. Organize the Content to Lessons and Topics
    Once your objectives are clear, how can you best organize the information into lessons and topics to guide the learners and support their ability to retrieve and reassemble the concepts? Do you have a logical flow?
  3. Consider the Learners’ Working Memory
    Throughout the process of prioritizing and organizing, keep the learners’ working memory at the forefront. Can the important ideas be conveyed with fewer words, less text, or less time? Is the writing concise? Do words and visuals work together or compete for the learner’s attention? Does each element add value?
In the end, strategic chunking can enhance the effectiveness of the learning experience and reduce the cost of development.
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SCORM Tracking in Internet Explorer

Course Reporting

SCORM courses not marking as completed? The problem may be the browser.

Course Reporting

Since Internet Explorer versions 10 and 11 were released, there have been many reports of SCORM courses not marking as completed in an LMS environment. Other browsers are not having this problem.  The glitch is believed to be related to a paring back of Flash support in the recent releases of Internet Explorer. Fortunately, there is a workaround. If IE 10 and 11 users run the browser in “compatibility view,” SCORM tracking and course completion should work properly.
What is compatibility view? Compatibility view is a feature built into more recent versions of Internet Explorer. It allows the browser to present browser-based applications, designed for earlier versions of Internet Explorer, to continue to function as originally developed. Learn how to enable compatibility view.

tracking fix

You may not need to worry. Some authoring tools have already responded to this issue by providing software updates that will generate the additional code needed for SCORM courses to track correctly in recent releases of Internet Explorer. However, if you do experience course tracking problems in your LMS, enabling compatibility mode could resolve the issue.

Training Can Lower Insurance Premiums

Operating Costs

Appropriate training can reduce the premium costs for property, liability and workers compensation insurance and can also keep operating costs in check.


Safety Training that addresses relevant safety issues is an important part of an effective safety plan. Improving safety outcomes can also keep operating costs in check.
For example, avoiding accidents can minimize the need to hire and train replacement employees, and reduce the overtime costs involved in having others fill in for injured employees.

Compliance training is about educating employees on the laws, regulations and company policies that apply to their job responsibilities. An organization that mandates compliance training is more apt to avoid violations by employees that could lead to legal liability for the organization. And, in the event that employee wrongdoing does occur, documented training can serve to defend the organization.

Many insurers reward employers with a well-trained workforce through premium reductions. A business can even reduce Workers Compensation premiums by lowering the “experience modification factor” (MOD) through improved safety outcomes. Because it is a multiplier, even a small reduction in the MOD can significantly impact the final premium.

Many safety and compliance issues potentially apply to any business—is any workplace immune from workplace violence or the threat of sexual harassment? Maintaining a secure environment and training workers on how to recognize and react to potential problems can minimize the opportunity for disaster.

Evaluate what safety and compliance concerns are pertinent to your business. For example,

  • Slips and falls can happen anywhere but they may be more prevalent in certain settings such as grocery stores or restaurants where spills are common.
  • Some safety concerns are inherent in the activity or materials handled at a workplace.
  • Where lifting and loading activities are common, training in proper lifting techniques can reduce injuries.
  • Where safety equipment is used, employees need to be trained on when and how to use it.
  • In an office setting, training on proper ergonomics can reduce injuries.

To help keep your operating costs in check, think about what safety issues may be impacted by training. Check with your insurance professional about what steps you can take to reduce insurance premiums.

Feature-rich Courses

Feature-rich Courses

If affordable online training would help to reduce your insurance premiums and operating costs, we can help. Our online learning site, CDTLearning, is geared to small and mid-size businesses and organizations. CDTLearning includes both online courses and complete tracking and reporting functionality. Visit our website at to learn more.  From our website, you can also access CDTLearning! to view course lists, descriptions and watch course previews.

For more information:

CDTLearning site launched!

CDTLearning Portal

New online learning site for small to midsize organizations.


CDT Learning is our new online learning environment comprised of both a feature-rich LMS and libraries of core training courses.It is geared to small and mid-size businesses and organizations.
Online learning solutions have been enjoyed by large, well-funded companies and organizations for years, while smaller companies and organizations with more limited budgets, have struggled to meet training needs. CDTLearning provides a flexible, affordable and powerful solution designed to meet the learning needs of today’s small to mid-size organizations. Read more …