Online Strategies to Promote Business Goals

Posts by Diane St Martin


User Readiness Resources

program toolkits

Program Toolkits include the tools to effect greater awareness, ground swell, sales, adoption, user productivity, and just-in-time support for your product or service.
User Readiness Resources in a Program Toolkit
Use the train-the-trainer videos to provide guidance on how to use and make the most of Program Toolkit resources.
User Training
User training videos are available. These can be used in addition to or in lieu of in-house presentations. These videos provide just in time instruction and information.
toolkit tipsheets
Give these to your user community on Day 1 to help them get started.
toolkit email
Send these email messages to your users (on Day T-10, T-5, Day 1, and Weeks 1, 2, 3, 4, and 6) to provide helpful tips as well as support and reassurance.
toolkit posters
Display these in public places to announce your rollout and to generate groundswell to boost the momentum.
toolkit guides
If you need in-house or webinar presentations, you can rely on these scripts and decks for sessions of 20 minutes each or less.
Product marketing, sales, training, and support teams share a number of dependencies with regard to their success in promoting and supporting a product or service.
The marketing and sales teams must become knowledgeable of a new product or service before they can successfully promote and sell it. In the marketing and sales process, these teams must be able to assure clients that their workforce will be readily able to adopt a product or service, and that effective training and support is available. Clients must believe that a product or service can be readily adopted and that their workforce will quickly become efficient with it. Clients must also regard product or service training and support as capable and robust. And the training and support departments must be empowered with the tools to support your teams and your clients.
A Program Toolkit is unique in that it is cohesive.
A Toolkit consists of a number of components designed to work together and compliment one another. It may include but not be limited to such components as:
  • train-the-trainer videos about how to use the various toolkit components
  • posters and flyers to promote the product
  • an email template library to announce the coming of a product, provide information during the critical rollout period and act as a mechanism to stay in contact with new users
  • a training toolkit consisting of slides and instructor guide or eLearning modules
  • a user tip sheet and/or job aid to enable end users ready reference to product functions
  • a quick reference guide
  • user training videos for training and just-in-time support
A Program Toolkit promotes awareness and adoption of your product or service and reduces the often overwhelming demands of rolling out a new offering or new version of an offering on your marketing, sales, training, and support teams.
CDT offers full services for Program Toolkit design and development. Contact us today to discuss your Program Toolkit needs.
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Free Workplace Violence Awareness Course

Workplace Violence Training Deficit

According to OSHA, more than 2 million American workers are victims of workplace violence each year. Unfortunately, many more cases go unreported. Workplace violence can strike anywhere, anytime, and no one is immune.

Workplace ViolenceFlip on the television, turn on the radio, pick up a newspaper, or open your favorite digital news app. Every day in the United States, an average of two people are killed and 87 are injured due to workplace violence, according to a report published by the U.S. Bureau of Labor Statistics.

While some workplace tragedies become the focus of local and even national headlines, there are thousands of incidents that go unreported by the media. Not only do these incidents directly impact the victims and their families, but there is a significant burden placed on co-workers and ultimately the businesses where they occur.

70% of WorkplacesOne of the most important steps an employer can take to reduce workplace violence is to train their workforce about workplace violence prevention. However, the National Institute for Occupational Safety & Health (NIOSH) reported that 70 percent of workplaces do not have a formal program or policy to address workplace violence. Proactive preparedness is essential given that workplace violence can strike anywhere at anytime.

With proper training, employees are more apt to:

  • Recognize potential threats of workplace violence
  • Respond appropriately and in a timely manner
  • Act to increase chances of survival
  • Take advantage of available safeguards
  • Minimize risk to others

Implement Workplace Violence Training Today

To help employers and employees become more knowledgeable of and prepared for this potential threat, CDT MicroGraphics is offering its Workplace Violence eLearning Course to companies and individuals at no cost, for a limited time.

For more information about this course, please view our course description and outline.

To access this course, please go to CDTLearning, then either sign in or register for a new account to gain immediate access.

Workforce Training Documentation

If documented workforce training would benefit your Company, please contact us and we will provide documentation of your employees’ training activity, also at no cost.




Collaborate to Drive Training

Collaborate to Drive Training

Collaborate to Drive Training

Training resources stretched thin?

Why not Collaborate to Drive Training?

  • Augument in-house capabilities and resources
  • Meet peak or one-time needs
  • Establish a comprehensive training partnership

Add a responsive, cost-effective and experienced partner to your team.
CDT understands the importance of tailoring learning objectives to the outcomes you desire as well as the needs of your audience. We will collaborate with you to meet your urgent, one time, or long-term training and information delivery needs.
CDT will design, develop and deliver custom eLearning courses in highly efficient timeframes. We have resources for all aspects of custom eLearning design and development, and nearly 30 years of experience.

For more information about custom eLearning and development partnering, visit:

We’d welcome the opportunity to discuss your eLearning development needs.
Get in touch with us …

CDT MicroGraphics, Inc.
Custom eLearning Services
CDT MicroGraphics



SCORM Tracking in Internet Explorer

Course Reporting

SCORM courses not marking as completed? The problem may be the browser.

Course Reporting

Since Internet Explorer versions 10 and 11 were released, there have been many reports of SCORM courses not marking as completed in an LMS environment. Other browsers are not having this problem.  The glitch is believed to be related to a paring back of Flash support in the recent releases of Internet Explorer. Fortunately, there is a workaround. If IE 10 and 11 users run the browser in “compatibility view,” SCORM tracking and course completion should work properly.
What is compatibility view? Compatibility view is a feature built into more recent versions of Internet Explorer. It allows the browser to present browser-based applications, designed for earlier versions of Internet Explorer, to continue to function as originally developed. Learn how to enable compatibility view.

tracking fix

You may not need to worry. Some authoring tools have already responded to this issue by providing software updates that will generate the additional code needed for SCORM courses to track correctly in recent releases of Internet Explorer. However, if you do experience course tracking problems in your LMS, enabling compatibility mode could resolve the issue.

Training Can Lower Insurance Premiums

Operating Costs

Appropriate training can reduce the premium costs for property, liability and workers compensation insurance and can also keep operating costs in check.


Safety Training that addresses relevant safety issues is an important part of an effective safety plan. Improving safety outcomes can also keep operating costs in check.
For example, avoiding accidents can minimize the need to hire and train replacement employees, and reduce the overtime costs involved in having others fill in for injured employees.

Compliance training is about educating employees on the laws, regulations and company policies that apply to their job responsibilities. An organization that mandates compliance training is more apt to avoid violations by employees that could lead to legal liability for the organization. And, in the event that employee wrongdoing does occur, documented training can serve to defend the organization.

Many insurers reward employers with a well-trained workforce through premium reductions. A business can even reduce Workers Compensation premiums by lowering the “experience modification factor” (MOD) through improved safety outcomes. Because it is a multiplier, even a small reduction in the MOD can significantly impact the final premium.

Many safety and compliance issues potentially apply to any business—is any workplace immune from workplace violence or the threat of sexual harassment? Maintaining a secure environment and training workers on how to recognize and react to potential problems can minimize the opportunity for disaster.

Evaluate what safety and compliance concerns are pertinent to your business. For example,

  • Slips and falls can happen anywhere but they may be more prevalent in certain settings such as grocery stores or restaurants where spills are common.
  • Some safety concerns are inherent in the activity or materials handled at a workplace.
  • Where lifting and loading activities are common, training in proper lifting techniques can reduce injuries.
  • Where safety equipment is used, employees need to be trained on when and how to use it.
  • In an office setting, training on proper ergonomics can reduce injuries.

To help keep your operating costs in check, think about what safety issues may be impacted by training. Check with your insurance professional about what steps you can take to reduce insurance premiums.

Feature-rich Courses

Feature-rich Courses

If affordable online training would help to reduce your insurance premiums and operating costs, we can help. Our online learning site, CDTLearning, is geared to small and mid-size businesses and organizations. CDTLearning includes both online courses and complete tracking and reporting functionality. Visit our website at to learn more.  From our website, you can also access CDTLearning! to view course lists, descriptions and watch course previews.

For more information:

CDTLearning site launched!

CDTLearning Portal

New online learning site for small to midsize organizations.


CDT Learning is our new online learning environment comprised of both a feature-rich LMS and libraries of core training courses.It is geared to small and mid-size businesses and organizations.
Online learning solutions have been enjoyed by large, well-funded companies and organizations for years, while smaller companies and organizations with more limited budgets, have struggled to meet training needs. CDTLearning provides a flexible, affordable and powerful solution designed to meet the learning needs of today’s small to mid-size organizations. Read more …